Return Policy

Last Updated on April 18, 2024   |   Effective since April 18, 2024

Welcome to Paracosmos Studio Store! This Return Policy ("Policy") explains how we handle returns and exchanges for products you purchase from us. By purchasing from us, you agree to be bound by this Policy. Please read it carefully.

1. Return and Exchange Eligibility
   You may return or exchange products purchased from us within 15 days of the purchase date. To be eligible for a return or exchange, the product must be unused, in the same condition you received it, and in its original packaging. We reserve the right to refuse returns or exchanges that do not meet these criteria.
2. Return and Exchange Process
   To initiate a return or exchange, please contact us at [email protected] with your order number and reason for return or exchange. We will provide you with a return shipping label and instructions on how to return the product to us. Once we receive the product and verify its eligibility, we will process your return or exchange.
3. Refunds
   Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear in your account. Shipping costs are non-refundable.
4. Exchanges
   If you wish to exchange a product for a different size or color, please indicate the desired replacement in your return request. We will ship the replacement product to you once we receive the original product and verify its eligibility.
5. Defective or Damaged Products
   If you receive a defective or damaged product, please contact us immediately at [email protected] with photos of the product and packaging. We will work with you to resolve the issue promptly.
6. Changes to This Policy
   We may update this Policy from time to time. We encourage you to periodically review this page for the latest information on our return and exchange practices.

If you have any questions or concerns about our Return Policy, please contact us at [email protected]. Thank you!